Refund policy

At Old Grad, we stand behind the quality of our products and your satisfaction is our priority. If something doesn’t meet your expectations, we’re here to help.

Returns

• You have 30 days from the date of delivery to request a return.

• To be eligible for a return, items must be unused, unworn, and in their original condition, with tags and packaging intact.

• Custom or personalized items, gift cards, and final sale items are non-returnable.

Refunds

• Once your return is received and inspected, we’ll notify you about the status of your refund.

• Approved refunds will be processed to your original payment method within 5-7 business days.

• Please note that original shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is defective or incorrect.

Exchanges

• We offer exchanges only for defective, damaged, or incorrect items. For size or style changes, please return the item and place a new order.

How to Start a Return

1. Email us at [insert email] with your order number, reason for return, and any relevant photos (if applicable).

2. We’ll provide you with instructions and the return address.

3. Please ensure your return is shipped back within the 30-day window to qualify for a refund.

Need Help?

Contact us at [insert email] or [insert phone number] with any questions or concerns. We’re here to make it right.

Old Grad

Proudly serving the Long Gray Line, one grad at a time. 🎓🖤💛